Community Partnerships Lead — Guest Experience

lululemon; California; On-site; USD 64,472,000 - 73,288,000; Full time

Benefits offered by this job

Extended health & dental

Paid time off

Employee discount

Fitness & yoga classes

Retirement plan matching

Mentorship programs

Job summary

lululemon is seeking a Community Specialist in San Francisco. The role focuses on executing community strategy, building relationships with ambassadors and partners, and delivering a world-class guest experience on the sales floor.

You will engage with local studios, support product seeding, and attend community events to grow the store's presence. You will collaborate with leadership and ambassadors to identify opportunities, drive guest acquisition and retention, and bring a community-first

Qualifications

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.
• Education: High school diploma/GED/equivalent, or above.
• Experience building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities.

Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to share insights and recommendations with store leadership.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.

Skills

Customer service

Community building

Brand engagement

Grassroots marketing

Education

High school diploma/GED

Job description

lululemon is seeking a Community Specialist in San Francisco. The role focuses on executing community strategy, building relationships with ambassadors and partners, and delivering a world-class guest experience on the sales floor.

You will engage with local studios, support product seeding, and attend community events to grow the store's presence. You will collaborate with leadership and ambassadors to identify opportunities, drive guest acquisition and retention, and bring a community-first