Assistant Community Director: Property & Resident

Elmington; Goodlettsville (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director for our Goodlettsville community. You will support day-to-day operations, vendor relations, and leasing performance while ensuring resident satisfaction.

The role emphasizes exemplary customer service, accurate reporting, and adherence to fair housing standards, with leadership opportunities and growth within Bedrock. Strong communication, organization, and a proactive, detail-oriented mindset are essential to succeed in this

Qualifications

• Minimum (1) years of multi-family property management experience required.
• Previous Leasing, Property Manager, or Community Manager experience, preferred.
• Customer Experience Managers or related fields encouraged to apply.
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Assists in the financial management of the community by creating required daily and weekly reports.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Completes consistent and compliant resident files onsite in either electronic and/or hardcopy format.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Education

1+ year multi-family property management experience

Leasing/Property Manager experience

Community/Customer experience management

Leadership & accountability

Job description

Bedrock Property Management is seeking an Assistant Community Director for our Goodlettsville community. You will support day-to-day operations, vendor relations, and leasing performance while ensuring resident satisfaction.

The role emphasizes exemplary customer service, accurate reporting, and adherence to fair housing standards, with leadership opportunities and growth within Bedrock. Strong communication, organization, and a proactive, detail-oriented mindset are essential to succeed in this