Community Operations & Leasing Specialist

Jones Street; Worcester (MA); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Jones Street Worcester, MA is seeking an Assistant Community Manager who oversees day-to-day operations of the apartment community and helps achieve financial and operational objectives while delivering exceptional service and building a strong resident community.

You will supervise on-site staff, manage leasing and renewals, ensure compliance with laws, prepare reports, and support the Community Manager in staying under budget and increasing Net Operating Income.

Formación

• Bachelor’s Degree preferred.
• 3-5 years of experience in residential property management.
• Experience with market-rate communities; strong computer skills with MS Office and Yardi Voyager; knowledge of landlord-tenant laws.

Responsabilidades

• Monitor and enforce compliance with all company policies, procedures, and standards related to operations and employment.
• Understand local and federal laws as they pertain to leasing, evictions, deposit accounting, fair housing, risk management and OSHA requirements.
• Have a clear working knowledge of community accounting and operating procedures.
• Remain informed about current market developments including competition’s occupancy, rent structure, amenities and current concessions.
• Maintain a flexible schedule and be able to fill in other positions as required.
• Interact with the prospects, residents, and team in a professional and courteous manner, assisting with questions, solving problems and any other duties required.
• Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques.
• Demonstrate ability to understand financial goals, operate assets in owners’ best interest in accordance with company requirements.
• Maintain accurate records of all community transactions and submit them on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
• Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management.
• Assists the Community Manager in operating community within budget parameters while increasing Net Operating Income.
• Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments.
• Generate necessary legal action, documents and process in accordance with state and company guidelines.
• Assists Community Manager with supervision of maintenance and leasing staff.
• Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies.
• Train and develop employees to ensure team meets their full potential.
• Monitor rent delinquency for all current and past residents.
• Perform other duties as required.

Conocimientos

Property management experience

Educación

Bachelor's Degree

Herramientas

Microsoft Office Suite

Yardi Voyager

Descripción del empleo

Jones Street Worcester, MA is seeking an Assistant Community Manager who oversees day-to-day operations of the apartment community and helps achieve financial and operational objectives while delivering exceptional service and building a strong resident community.

You will supervise on-site staff, manage leasing and renewals, ensure compliance with laws, prepare reports, and support the Community Manager in staying under budget and increasing Net Operating Income.