Assistant Community Manager

Jones Street Residential; Worcester (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Jones Street Residential is seeking an Assistant Community Manager to oversee the daily operations of an apartment community. You will supervise on-site staff, ensure financial and operational targets are met, and deliver exceptional resident service.

The role requires experience in residential property management, knowledge of relevant laws, and strong computer skills, including MS Office and Yardi Voyager. The position emphasizes leasing efficiency and NOI growth at the property.

Qualifications

• Bachelor’s Degree preferred.
• 3–5 years of experience in residential property management.
• Experience with market-rate communities.
• Strong computer skills, especially MS Office and Yardi Voyager.
• Working knowledge of Landlord-Tenant Laws and Fair Housing Regulations.
• Organized and detail oriented with problem-solving abilities.
• Complies with all Jones Street Residential policies.

Responsibilities

• Oversee day-to-day operations of the apartment community.
• Supervise on-site staff to ensure operational excellence.
• Ensure occupancy targets are met and apartment turnover is optimized.
• Maintain accurate financial and property records including rent rolls and invoices.
• Respond to resident questions and manage concerns promptly and professionally.
• Coordinate leasing and renewal processes and guide sales strategies.

Skills

Property management

Fair Housing Regulations

Problem solving

Organizational skills

Customer service

Education

Bachelor's degree

Tools

MS Office

Yardi Voyager

Job description

Description

The Assistant Community Manager is responsible for overseeing all day-to-day operations of the apartment community. This position is accountable for achieving the financial, operational, and business objectives of the property. The Assistant Community Manager is expected to provide unparalleled customer service, creating a strong sense of community for all residents. This individual is also responsible for supervising on-site staff, ensuring all operations are functioning properly and in accordance with company standards.

Responsibilities

• Monitor and enforces compliance with all pertinent company policies, procedures, and standards related to operations and employment.
• Understand local and federal laws as they pertain to leasing, evictions, deposit accounting, fair housing, risk management and OSHA requirements.
• Have a clear working knowledge of community accounting and operating procedures.
• Remain informed about current market developments including competition’s occupancy, rent structure, amenities and current concessions.
• Maintain a flexible schedule and be able to fill in other positions as required.
• Interact with the prospects, residents, and team in a professional and courteous manner, assisting with questions, solving problems and any other duties required.
• Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques.
• Demonstrate ability to understand financial goals, operate assets in owners’ best interest in accordance with company requirements.
• Maintain accurate records of all community transactions and submit them on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
• Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management.
• Assists the Community Manager in operating community within budget parameters while increasing Net Operating Income.
• Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments.
• Generate necessary legal action, documents and process in accordance with state and company guidelines.
• Assists Community Manager with supervision of maintenance and leasing staff.
• Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies.
• Train and develop employees to ensure team meets their full potential.
• Monitor rent delinquency for all current and past residents.
• Perform other duties as required.

Requirements

• Bachelor’s Degree preferred
• 3-5 years of experience in residential property management
• Experience with market-rate communities
• Strong computer skills, especially in the Microsoft Office Suite and Yardi Voyager software
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Organized and detail oriented with the ability to see the big picture
• Must be able to identify and resolve problems in a timely manner and gather and analyze information skillfully
• Complies with all Jones Street Residential policies and procedures