Community Manager: Leasing, Operations & Resident Experience

Greystar; Worcester (MA); Hybrid; USD 107,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability & Life insurance

Paid time off

401(k) match

Parental leave

Housing discount

Sabbatical

Employee assistance program

Job summary

Greystar in Worcester, MA is seeking a Community Manager to oversee day-to-day operations of a multi-family property, lead the onsite team, manage budgets, and ensure performance against goals.

The role requires 4–6 years of property management experience, strong customer service, and proficiency with property software (Entrata, Yardi, OneSite). You will drive leasing, respond to resident concerns, and uphold Fair Housing, ADA, and company standards.

Qualifications

• Bachelor’s degree preferred in Business Management, Real Estate, or related field.
• 4–6 years minimum of property management, sales, marketing, and customer service experience.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversees day-to-day property operations and onsite team performance.
• Manages leasing workflow, rent collection, and budgeting processes.
• Supervises staff, recruiting, training, and performance evaluations.
• Maintains compliance with Fair Housing, ADA, and company policies.
• Analyzes market trends and implements leasing strategies to hit occupancy goals.

Skills

Property management

Sales

Marketing

Customer service

Communication

Conflict resolution

Leadership

Team management

Education

Bachelor’s degree in Business Management, Real Estate, or related field

Tools

Entrata

Yardi

OneSite

Job description

Greystar in Worcester, MA is seeking a Community Manager to oversee day-to-day operations of a multi-family property, lead the onsite team, manage budgets, and ensure performance against goals.

The role requires 4–6 years of property management experience, strong customer service, and proficiency with property software (Entrata, Yardi, OneSite). You will drive leasing, respond to resident concerns, and uphold Fair Housing, ADA, and company standards.