Community Operations Lead (Resident Manager)

Southern Management Companies; Hillcrest Heights (MD); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Group Term Life & AD&D Insurance

401(k) Plan

Paid holidays & PTO

Continuing Education

Job summary

Southern Management Companies seeks a Resident Manager to oversee daily operations of an assigned community section and ensure adherence to company policies and regulations. You will supervise staff, manage resident relations, and support budgeting and planning efforts.

Responsibilities include hiring and training personnel, maintaining accurate resident accounts, handling emergencies, and directing move-in orientations.

Qualifications

• Three years of experience in a property management setting.
• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience.
• Excellent written and verbal communication skills.

Responsibilities

• Manage day-to-day operations of assigned section.
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times.
• Hire, train, coach, counsel and manage assigned team members.
• Perform all Credit Counselor duties.
• Aid in preparation of annual budget and community plans.
• Respond in emergency situations, as needed.
• Ensure all resident accounts are accurate and current.
• Conduct new resident move-in orientations.
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section.
• Stay abreast of industry trends.
• Demonstrate behaviors that cultivate a positive work culture.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor

Skills

Leadership

Communication

Critical thinking

Compliance knowledge

Organizational skills

Adaptability

Record keeping

MS Word/Excel

Customer service

Tools

Yardi software

Job description

Southern Management Companies seeks a Resident Manager to oversee daily operations of an assigned community section and ensure adherence to company policies and regulations. You will supervise staff, manage resident relations, and support budgeting and planning efforts.

Responsibilities include hiring and training personnel, maintaining accurate resident accounts, handling emergencies, and directing move-in orientations.