Resident Services & Operations Manager

Southern Management Co.; Maryland; On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company contribution

Paid holidays and PTO

Job summary

Southern Management Co. seeks a Resident Manager to oversee daily operations of a community section, ensuring compliance with policies and regulations. You will manage staff, address resident concerns, and provide outstanding customer service to residents and vendors.

The role requires experience in property management, leadership abilities, and a proactive approach to budgeting and community planning. Competitive benefits and a supportive work culture are offered.

Qualifications

• Excellent written and verbal communication skills.
• Ability to lead, coach, and motivate team members.
• Strong organizational skills and attention to detail.
• Knowledge of applicable laws and regulations in property management.
• Ability to maintain neat and accurate records.

Responsibilities

• Manage all day-to-day operations of assigned section.
• Uphold Southern Management policies and quality standards.
• Foster positive relationships with team members, customers and vendors.
• Hire, train, coach, and manage assigned staff.
• Conduct new resident move-in orientations and assist with budgets.

Skills

Leadership

Communication

Organization

Customer service

Records keeping

Adaptability

Education

The Southern Difference Institute or equivalent

Tools

Yardi software

Microsoft Word & Excel

Job description

Southern Management Co. seeks a Resident Manager to oversee daily operations of a community section, ensuring compliance with policies and regulations. You will manage staff, address resident concerns, and provide outstanding customer service to residents and vendors.

The role requires experience in property management, leadership abilities, and a proactive approach to budgeting and community planning. Competitive benefits and a supportive work culture are offered.