Community Operations Lead – Leasing & Resident Experience

Apartment Management Professionals; Austin (TX); On-site; USD 58,000 - 72,000; Full time

Job summary

Apartment Management Professionals in Austin, TX is seeking an Assistant Community Director to support daily property operations, leasing activities, rent collection, and financial reporting. You will collaborate with the Community Director to ensure excellent resident service and smooth building management.

You will manage leasing activities, assist with lease agreements, mentor staff, and coordinate resident events while monitoring market trends and ensuring legal compliance in a fast-paced

Qualifications

• Minimum of three (3) years of property management experience.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent written and verbal communication skills, with the ability to engage effectively across digital platforms and in-person.
• Strong interpersonal skills to build and maintain relationships with residents, team members, and stakeholders.
• Proficiency in Microsoft Office and ResMan software.
• Strong organizational skills with the ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Support the Community Director in managing daily property operations and addressing resident needs.
• Foster positive relationships with prospective residents by providing information and addressing inquiries.
• Ensure timely rent collection and accurate posting of payments.
• Oversee the eviction process for delinquent accounts, following legal requirements when applicable.
• Train and mentor staff, demonstrating effective leasing and sales techniques.
• Prepare and execute detailed, legally compliant lease agreements.
• Manage financial processes, including income verification, payment processing, and default procedures.
• Assist in planning, coordinating, and participating in resident social events.
• Monitor local housing and rental market trends, contributing to submarket data collection.
• Serve as the acting Community Director in their absence, ensuring seamless property operations.

Skills

Property management

Communication

Organization

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

ResMan

Job description

Apartment Management Professionals in Austin, TX is seeking an Assistant Community Director to support daily property operations, leasing activities, rent collection, and financial reporting. You will collaborate with the Community Director to ensure excellent resident service and smooth building management.

You will manage leasing activities, assist with lease agreements, mentor staff, and coordinate resident events while monitoring market trends and ensuring legal compliance in a fast-paced