Assistant Community Manager: Elevate Resident Experience & Operations

STRUCTURE STAFFING LLC; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Structure Properties in Austin seeks an organized Assistant Community Manager to support daily property operations, leasing, and resident relations. You will assist the Community Manager, coordinate vendor management, handle rent collections and financial reporting, and ensure compliance with Fair Housing laws.

This role offers growth and a collaborative team environment. As part of our expanding Austin team, you will help manage multifamily operations, drive resident satisfaction, and

Qualifications

• Minimum 2 years of multifamily property management experience.
• Strong customer service and resident relations skills.
• Experience with leasing, rent collections, or property operations.
• Knowledge of Fair Housing regulations.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency with AppFolio or similar property management software preferred.
• Strong Microsoft Office and Google Workspace skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Valid driver's license and reliable transportation.

Responsibilities

• Assist the Community Manager with the daily operations of the property.
• Deliver exceptional customer service by responding promptly and professionally to resident concerns.
• Support leasing efforts, move-ins, move-outs, transfers, and resident file management.
• Coordinate apartment turnovers and monitor completion timelines to meet company standards.
• Conduct routine property inspections to ensure safety, cleanliness, and curb appeal.
• Assist with maintenance coordination by creating work orders, scheduling vendors, and tracking repairs.
• Review, process, and code invoices accurately.
• Assist with rent collections, delinquency follow-up, and financial reporting.
• Maintain accurate resident, vendor, and property records.
• Coordinate vendor access and ensure work is completed according to company expectations.
• Ensure compliance with Fair Housing laws and all federal, state, and local regulations.
• Assist with occupancy reporting, pricing recommendations, and resident retention initiatives.
• Serve as acting Community Manager when needed.
• Participate in company meetings, training, and professional development opportunities.
• Perform additional duties as assigned.

Skills

Customer service

Resident relations

Leasing

Rent collections

Property operations

Fair Housing regulations

Communication

Organization

Problem-solving

AppFolio

Microsoft Office

Google Workspace

Multitasking

Driver's license

Tools

AppFolio

Microsoft Office

Google Workspace

Job description

Structure Properties in Austin seeks an organized Assistant Community Manager to support daily property operations, leasing, and resident relations. You will assist the Community Manager, coordinate vendor management, handle rent collections and financial reporting, and ensure compliance with Fair Housing laws.

This role offers growth and a collaborative team environment. As part of our expanding Austin team, you will help manage multifamily operations, drive resident satisfaction, and