Community Operations & Member Experience Specialist

FirstService Residential; Jersey City (NJ); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Full medical plans

401k with company match

Job summary

FirstService Residential in Jersey City, NJ is seeking an Assistant Community Manager to support the management team in daily operations of a community association. You will deliver exceptional customer service to owners, residents, clients and vendors while maintaining accurate records and coordinating with the Board.

The role emphasizes organization, communication, and ability to handle multiple tasks, including financial recordkeeping, meeting preparation, and scheduling.

Qualifications

• College degree or equivalent work experience.
• Minimum 2 years’ experience in a customer service environment.
• Strong organizational and written/verbal communication skills.
• Proficient in email, Word, Excel and PowerPoint; basic accounting knowledge.

Responsibilities

• Provide exceptional customer service to owners, residents, clients and vendors.
• Respond to inquiries and resolve questions in a timely manner.
• Assist daily financial management and recordkeeping for the community.
• Assist with bid process and project coordination.
• Conduct regular site inspections and manage records in Connect.
• Attend Board meetings and help prepare agendas and reports.
• Maintain calendars and communications for Association activities.

Skills

Customer service

Organizational skills

Communication

Microsoft Office

Education

College degree or equivalent work experience

Tools

Connect software

Job description

FirstService Residential in Jersey City, NJ is seeking an Assistant Community Manager to support the management team in daily operations of a community association. You will deliver exceptional customer service to owners, residents, clients and vendors while maintaining accurate records and coordinating with the Board.

The role emphasizes organization, communication, and ability to handle multiple tasks, including financial recordkeeping, meeting preparation, and scheduling.