community manager for an Arabic-speaking trading community

NDA; United States; Remote; USD 27,000 - 40,000; Full time

Job summary

NDA — международная торговая компания. Вы будете взаимодействовать с пользователями на арабском и английском языках через Telegram, Facebook, Discord и WhatsApp, обеспечивая качественную поддержку и модерацию чатов.

Ключевые задачи: создание контента, организация онлайн-активностей и мониторинг отзывов; вы будете работать в тесном сотрудничестве с командами Product и Support для решения возникающих вопросов.

Qualifications

• At least 1 year of experience in Community Management, Customer Support, or a similar role
• Fluent written Arabic and English or Russian (B2+)
• Confident use of Telegram, Facebook, Discord, and WhatsApp
• Willingness to learn the basics of trading and financial markets

Responsibilities

• Communicate with users in Arabic and English across Telegram, Facebook, Discord, and WhatsApp
• Provide first-line user support and moderate chats
• Create engaging content and organize online activities
• Monitor community feedback and sentiment
• Work closely with Product and Support teams to resolve user issues

Skills

Двуязычие арабский/английский

Обслуживание пользователей

Модерация чатов

Создание контента

Онлайн-ивенты

Tools

Telegram

Facebook

Discord

WhatsApp

Job description

Описание

The company is an international trading company. *Instagram и Facebook принадлежат компании Meta Platforms Inc., деятельность которой признана экстремистской и запрещена на территории РФ

Задачи

• Communicate with users in Arabic and English across Telegram, Facebook, Discord, and WhatsApp
• Provide first-line user support and moderate chats
• Create engaging content and organize online activities
• Monitor community feedback and sentiment
• Work closely with Product and Support teams to resolve user issues

Требования

• At least 1 year of experience in Community Management, Customer Support, or a similar role
• Fluent written Arabic and English or Russian (B2+)
• Confident use of Telegram, Facebook, Discord, and WhatsApp
• Strong communication skills and a professional, friendly approach
• Willingness to learn the basics of trading and financial markets
• Будет плюсом: Experience with Arabic-speaking or international communities, content creation skills, experience hosting live online sessions, understanding of Arabic-speaking cultures, experience in FinTech, trading, iGaming, or crypto

Условия

• Day shifts: 09:00-21:00 Cyprus time, 2/2 schedule Paid vacation and sick leave Employment contract