Community Leasing & Resident Experience Specialist

ConcordRENTS in; Leesburg (FL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

PTO 16 days

7 paid holidays

401(k) match

Rent discounts

Bonus programs

Job summary

ConcordRENTS in Leesburg, FL is seeking a full-time Leasing Agent responsible for leasing, marketing and resident relations, ensuring occupancy goals are met and providing exceptional customer service.

You will prepare properties for showings, respond to inquiries, discuss lease options, collect required documents, and maintain strong knowledge of the community and surrounding properties to remain competitive.

Qualifications

• General knowledge of business. High School Diploma or equivalent required.
• Strong customer service, verbal and written communication skills are required.
• Demonstrated customer service or sales experience.
• Property management leasing experience is preferred.
• Demonstrated problem resolution work experience.
• Ability to speak, read and write English for safety and productivity reasons.

Responsibilities

• Prepare the property for business by completing Morning Merchandising, which includes walking the property and making adjustments or reporting items that are in need of attention. Ensure apartments to be toured, clubhouse, common areas, and amenities are clean and provide a welcoming environment.
• Respond timely to prospective resident inquiries.
• Encourage prospective residents to schedule tour appointments at the community as an opportunity to further review the benefits of residency, showcase floorplans, tour amenities, and share other community features.
• Determine needs of prospective residents and share how the community is able to fulfill them.
• Explain the value of available lease options such as bundle packages and encourage enrollment.
• Discuss application qualifications, move-in cost, current promotions and specials, and monthly rental amount based upon desired optional features.
• Create urgency and make every effort to secure an application from each interested prospective resident.
• Initiate timely follow-up with prospective residents who do not immediately apply.
• Maintain thorough product knowledge of your community and surrounding communities.
• Regularly shop competing communities to be prepared when prospective residents cite them for comparison.
• Represent the organization to residents, prospective residents, and the community, and practice exceptional customer service. Ensure that residents’ concerns are resolved with courtesy, urgency, quality, and service consistent with policy and performance expectations.
• Initiate outreach marketing to local businesses and foster effective business relationships.
• Support the Café Application and Recertification teams by ensuring prospective residents and residents timely submit requested documents and information to the corresponding Café specialist. Notify future residents of application approval, collect deposit balance and assign to available unit or unit type.
• Inspect apartment homes prior to resident move-in to ensure adherence to Concord standards and report any items that in need of attention.
• Ensure proper execution of leases and related documents by working with the Centralized Analytics Team and the new or renewing resident. This includes ensuring all necessary information, resident documents and monies are collected.
• Make every effort to encourage residents to renew. For residents that decide to move out, ensure the necessary documentation is received and uploaded to the resident’s online file, schedule necessary inspections and treatments in accordance with company policies, communicate related information to the resident, such as final rental payment, possible fines or fees if applicable, and move out procedures.
• Address resident-related damages and policy violations so that proper communications occur with residents and that applicable fines and damage fees are collected.
• Assist in implementing and execute resident activities including after-school program, resident retention events, training programs, and required resident service functions.
• Complete required inspections and other administrative work for the community as directed.
• Work schedule may include evenings, weekends, and non-scheduled support to address issues requiring immediate attention.

Skills

Customer service

Communication skills

Sales experience

English proficiency

Education

High School Diploma

Job description

ConcordRENTS in Leesburg, FL is seeking a full-time Leasing Agent responsible for leasing, marketing and resident relations, ensuring occupancy goals are met and providing exceptional customer service.

You will prepare properties for showings, respond to inquiries, discuss lease options, collect required documents, and maintain strong knowledge of the community and surrounding properties to remain competitive.