Community Intake Navigator: Guide & Connect Resources

United Community Action Partnership, Inc.; Marshall (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits

Career growth opportunities

Full-time position

Job summary

United Community Action Partnership, Inc. is seeking an Intake Worker in Marshall, MN to warmly welcome applicants, conduct interviews, and connect them with essential services. You’ll guide clients through resources, document information accurately, and advocate on their behalf with partner agencies.

You will travel within the UCAP area and collaborate with a supportive team to ensure referrals and follow-ups lead to meaningful outcomes for individuals and families in our community.

Qualifications

• Understanding of community resources and how to use them.
• Excellent communication skills in writing and speaking.
• Awareness of economic and cultural challenges in the community.
• Self-starter who works well in a team.
• Skilled in problem-solving and conflict resolution.
• Willingness to travel within the UCAP area.
• Bilingual skills are a bonus.

Responsibilities

• Be the Guide: Conduct interviews (in-person or by phone) to learn about applicants’ needs and connect them with the right resources.
• Share the Knowledge: Explain agency policies and services while providing information about community programs.
• Keep it Organized: Manage participant files, track information, and ensure accurate documentation.
• Advocate for Others: Help clients navigate resources and advocate on their behalf with other agencies.
• Track Success: Log referrals and follow-ups to ensure everyone gets the support they need.

Skills

Community resources knowledge

Excellent communication

Cultural awareness

Self-starter

Conflict resolution

Travel within UCAP area

Bilingual (bonus)

Education

5+ combined years education/experience

2 years post-secondary + 3 years human services experience

Job description

United Community Action Partnership, Inc. is seeking an Intake Worker in Marshall, MN to warmly welcome applicants, conduct interviews, and connect them with essential services. You’ll guide clients through resources, document information accurately, and advocate on their behalf with partner agencies.

You will travel within the UCAP area and collaborate with a supportive team to ensure referrals and follow-ups lead to meaningful outcomes for individuals and families in our community.