Bilingual Intake Specialist III, (1503)

Catholic Charities of the Archdiocese of Washington; Silver Spring (MD); Hybrid; USD 42,000 - 67,000; Full time

Benefits offered by this job

Professional development

Medical insurance

Dental & Vision insurance

Retirement savings plan

Life insurance

Disability insurance

Paid vacation and leave

11 paid holidays

Tuition reimbursement

Employee referral bonus

Parental leave

Pet Insurance

Job summary

Catholic Charities of the Archdiocese of Washington seeks a Bilingual Intake Specialist to serve as the primary entry for the Navigator Program. You will conduct trauma-informed assessments, coordinate referrals, and ensure timely, high-quality service delivery for clients in need.

Responsibilities include managing the intake line, maintaining case records, and collaborating with internal teams and external partners to support community stability and well-being.

Qualifications

• Bachelor’s degree is required.
• Three years’ experience providing services to vulnerable populations.
• Bilingual in English and Spanish with strong written and spoken communication.
• Proficient in MS Office suite.

Responsibilities

• Manage client intake, screening, and navigation for the Navigator Program.
• Operate intake line, triage cases, and connect clients to internal programs and resources.
• Maintain accurate client records in CaseWorthy with privacy compliance.
• Generate weekly intake reports and monitor KPIs like wait times and needs.
• Coordinate with partners and document safety, language, and accessibility considerations.

Skills

Bilingual English/Spanish

MS Office

Education

Bachelor's degree

Job description

Description

Organization Overview

At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities.

Join us in Inspiring Hope and Building Futures.

Job Summary

The Bilingual Intake Specialist serves as the primary point of entry for the Navigator Program, providing trauma-informed and culturally responsive intake, assessment, and navigation services. This role manages incoming referrals and the intake line, conducts initial client assessments, coordinates referrals to internal programs and community resources, and connects individuals to services that support community stability and well-being. The specialist maintains accurate client records and documentation to support continuous quality improvement efforts and collaborates with Catholic Charities programs and external partners to ensure timely, high-quality service delivery.

Essential Duties And Responsibilities

• Client Intake, Screening & Navigation
• Manage the intake line and incoming referrals.
• Apply established screening protocols and assessment tools to triage cases and assess urgency/risk; elevate complex or time-sensitive matters to the Sr. Program Manager as appropriate.
• Inform potential clients as to next steps, required documentation, and the contact information for the assigned Navigator.
• Provide resource navigation services to meet clients' critical needs.
• Initiate and track electronic referrals to internal and external partners utilizing the Newcomer Network referral form.
• Case Processing, Data Integrity & Compliance
• Accurately enter and maintain client biographic, contact, and pre-screen data in CaseWorthy to ensure data integrity, confidentiality, and compliance with privacy standards (e.g., HIPAA and agency policies).
• Produce weekly caseload/intake reports and monitor key performance indicators (KPIs) such as wait times, capacity, and changes in client needs.
• Client Communication & Service Coordination
• Provide clear, empathetic communication to requests made by the CC Get Help Email, community / governmental partners, and Catholic Charities programs regarding the Navigator Program intake process and eligibility requirements.
• Maintain current knowledge of Catholic Charities programs and trusted community providers; provide accurate referrals and contact information as needed.
• Coordinate with the Sr. Program Manager on special-needs and high-priority cases; document safety, language, and accessibility considerations.
• Administrative Operations
• Participate in community outreach events to increase public awareness of Newcomer Network Services; participation may occur outside standard business hours, including evenings and occasional weekends.
• Actively participate in team meetings and training; contribute to problem-solving, workflow optimization, and CQI efforts.
• Assist with audit readiness (file accuracy, documentation completeness), reporting monthly outputs, quarterly outcomes and special projects.
• Serve as third-level backup for the ILS Call Center, operating the center when Call Center staff and backup staff are unavailable.
• Perform other duties as assigned.

Requirements

Education and Experience

• Bachelor’s degree.
• Three (3) years’ experience providing services to vulnerable populations.

Skills And Competencies

• Bilingual in English and Spanish with oral and written communication skills in both languages.
• Skills in the use of computers, preferably a PC, Windows-based operating environment, and MS Office products.

Benefits Package

• Robust Professional development and training opportunities
• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Short Term/ Long Term disability
• Group Life Insurance and AD&D
• Other Volunteer Insurance Benefits
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Tuition reimbursement
• Employee referral bonus program
• Parenting leave
• Pet’s Insurance

Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM