Compassionate Community Services Navigator & Referrals

Bmacww; Walla Walla (WA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical/Vision Dental Insurance

Life Insurance

Paid Time Off

12 paid holidays

401(k) Retirement Plan

TextCare

Flexible Time Off

Bereavement Leave

Jury Duty Leave

Workers Compensation

Flexible Spending Account

Life Flight Membership

Aflac Benefits

Job summary

BMAC seeks an Intake Specialist to create a welcoming client experience, complete intake, and refer people to BMAC and community services. This full-time, nonexempt role collaborates with departments to move individuals toward self-sufficiency.

Responsibilities include intake, eligibility assessments via the Greater Health Now HUB, and managing referrals. Strong emphasis on documentation, outreach, and data systems (HMIS/CAP60).

Qualifications

• Associates degree in Human Services or related field strongly preferred.
• Two years related work experience administering social services strongly preferred.
• Bilingual English/Spanish is strongly preferred.

Responsibilities

• Provide a welcoming customer service experience for participants and visitors.
• Provide intake, service navigation, and referral services to families and individuals via email, phone and in person.
• Determine eligibility for health-related social needs through the Greater Health Now Community Referral HUB by completing thorough assessments of individuals and families.
• Coordinate closed loop referrals to community services, starting with BMAC programs, shelters, and supportive services as needed, ensuring that clients are connected to services with appropriate follow through.
• Support clients with health and wellbeing goals and reduce barriers to accessing care, such as health insurance enrollment.
• Help with outreach and client visits as needed.
• Collaborate and develop/maintain strong relationships with other service providers in the area.
• Coordinate referrals to and utilization of all appropriate community resources and proactively connect with resources to assure the best referrals.
• Develop broad knowledge of all BMAC programs to make appropriate referrals.
• Act as an advocate with other social, health, employment and education services in the community when appropriate.
• Maintain database(s) in a timely and accurate manner: HMIS and CAP60; ensure documentation is complete.
• Complete purchase order documentation accurately and timely.
• Serve as backup for Reception coverage during lunch, breaks, and other times as needed.
• Attend scheduled staff meetings and required trainings; perform other related duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Trauma-informed care

Data entry HMIS CAP60

Problem solving

Confidentiality

Education

Associates degree in Human Services or related field

Tools

HMIS

CAP60

Microsoft Excel

Job description

BMAC seeks an Intake Specialist to create a welcoming client experience, complete intake, and refer people to BMAC and community services. This full-time, nonexempt role collaborates with departments to move individuals toward self-sufficiency.

Responsibilities include intake, eligibility assessments via the Greater Health Now HUB, and managing referrals. Strong emphasis on documentation, outreach, and data systems (HMIS/CAP60).