Intake & Client Services Navigator — Make a Difference

Parkrapids; Detroit Lakes (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Retirement Plan

Holiday Pay

PTO

Job summary

MAHUBE-OTWA is seeking an Intake Navigator for our Head Start program to process calls and walk-ins, schedule appointments, and complete intakes and applications. You will provide client services and manage related paperwork to support families in the community.

This full-time, on-site role requires strong organizational skills, effective communication, and the ability to work with diverse populations. Benefits include comprehensive insurance and retirement plans.

Qualifications

• HS Diploma (or GED) plus technical/vocational certificate and 1–3 years related clerical experience.
• Ability to work with diverse backgrounds and low-income programs.
• Ability to apply common sense in standardized situations.
• Effective oral and written communication with clients and staff.
• Good computer skills including email, Internet, data entry, and databases.
• Basic math and clerical skills.
• Strong independent initiative with limited supervision.
• Maintain privacy and confidentiality.

Responsibilities

• Process phone calls and walk-ins, schedule appointments, and complete intakes.
• Process applications and related paperwork for Head Start clients.
• Provide services to clients and households and maintain accurate records.
• Collaborate with team to support program operations and outreach.
• Adapt to a transforming environment and demonstrate tact and diplomacy with the public.

Skills

Communication

Data entry

Computer skills

Customer service

Confidentiality

Education

HS Diploma or GED with Technical/Vocational certificate

Tools

Email

Internet

Databases

Job description

MAHUBE-OTWA is seeking an Intake Navigator for our Head Start program to process calls and walk-ins, schedule appointments, and complete intakes and applications. You will provide client services and manage related paperwork to support families in the community.

This full-time, on-site role requires strong organizational skills, effective communication, and the ability to work with diverse populations. Benefits include comprehensive insurance and retirement plans.