Community Housing Administrator

Eden Housing; Watsonville (CA); On-site; USD 27,000 - 31,000; Full time

Job summary

Eden Housing in Freedom, CA is seeking an Entry Level Assistant Manager to support the Community Manager in daily operations of housing projects serving low-income residents. Duties include maintaining records, processing applications, rent collection, and coordinating maintenance while ensuring compliance with EHMI policies.

Requires a High School Diploma or equivalent and at least 6 months of clerical/office experience; strong organizational and communication skills are valued.

Qualifications

• 6 months clerical/office experience or other related experience and/or training.
• Type professionally and accurately at a minimum of 40 wpm.
• Previous experience in property management a plus
• General understanding of preventive and ongoing apartment maintenance
• Computer literacy - PC hardware, YARDI software a plus.
• Proficient in word-processing and spreadsheet software (Word, Excel, Outlook).
• Self-starter, flexible, detail-oriented, and well organized.
• Ability to work independently and in a team environment.
• Experience working with diverse groups, i.e., staff, residents, outside contacts.
• Commitment to the companies’ goals and philosophy.
• Passionate about equitable housing.

Responsibilities

• Orders office supplies.
• Schedules maintenance repairs, generates and files completed work orders and follows-up, as appropriate.
• Assists in resident move-in/out procedures and unit inspections.
• Maintains wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move in procedures.
• Collects rent and accounts for monies collected; performs daily bank deposits, as needed.
• Answers telephone and handle office interactions in a friendly, courteous and sincere manner.
• Sorts and distributes inner office mail.
• Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation and completing worksheets. Submits worksheets to manager or Property Supervisor for approval.
• Compiles and maintains accurate written records of residents (e.g., Emergency Information, Incident Reports, etc.). Maintains resident files in a neat and orderly manner according to EHMI standard policies.
• Refers applicants to alternative housing if all available units are occupied or if the Wait List is closed.
• Ensures consistent application of project rules and regulations.
• Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
• Prepares Project Status Reports (PSR’s).
• Maintains a clean and well-organized office.
• Maintains a businesslike and professional appearance.
• Promotes harmonious relations among residents, housing personnel and persons of the community. Demonstrates enthusiasm and stamina for housing project and position. Represents project in business related matters to the residents and to the community at large. Sensitive to the housing philosophies of the owner/sponsor.
• Maintains congenial relationships with all residents and resident service coordinator/agencies, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Employment and Equal Housing Opportunity requirements.
• Exercises common sense, good judgement, consistency, and self-control in day-to-day contact with residents and in other business-related matters.
• Demonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, in relationships with residents and co-workers.
• Actively participate in our culture of inclusivity

Skills

Typing 40 wpm

Communication skills

Team oriented

Customer service

Education

High School Diploma or equivalent

6 months clerical/office experience

Tools

Yardi software

Microsoft Office

Job description

Eden Housing in Freedom, CA is seeking an Entry Level Assistant Manager to support the Community Manager in daily operations of housing projects serving low-income residents. Duties include maintaining records, processing applications, rent collection, and coordinating maintenance while ensuring compliance with EHMI policies.

Requires a High School Diploma or equivalent and at least 6 months of clerical/office experience; strong organizational and communication skills are valued.