Customer Care Manager: Calm, Community-Focused Leader

Sara Lahti - State Farm Agent; Hancock Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Retirement matching

Bonus based on performance

Paid time off

Training & development

Job summary

Sara Lahti - State Farm Agent in Hancock, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will focus on communication, organization, and coordinating customer interactions to deliver consistent service.

The role emphasizes in-office work in Hancock, with responsibilities including incident response, account updates, and collaboration with the local community to enhance customer satisfaction and retention.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities with strong attention to detail.
• Prior experience in customer service, office management, or administrative support.
• Must be able to obtain applicable state insurance licenses.
• Candidate must work in-office, Hancock, MI.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

In-office Hancock MI

Education

Experience in customer service/office admin

Job description

Sara Lahti - State Farm Agent in Hancock, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will focus on communication, organization, and coordinating customer interactions to deliver consistent service.

The role emphasizes in-office work in Hancock, with responsibilities including incident response, account updates, and collaboration with the local community to enhance customer satisfaction and retention.