Customer Care Manager - State Farm Agent Team Member

Katie Pikkarainen - State Farm Agent; Fowlerville (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Katie Pikkarainen State Farm Agency in Fowlerville, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities include managing inquiries, coordinating team, policy reviews, renewing forms, social media, and community engagement; excellent communication and meticulous organization are essential.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses for Property and Casualty and Life and Health Insurance

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Manage Social Media.
• Process customer policy renewal forms.
• Appointment setting.
• Customer Outreach.

Skills

Communication

Organization

Multitasking

Customer service

Office management

Administrative support

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Care Manager at Katie Pikkarainen State Farm Agency if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

215 E Grand River Ave, Fowlerville, MI 48836

At Katie Pikkarainen State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Manage Social Media.
• Process customer policy renewal forms.
• Appointment setting.
• Customer Outreach.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses for Property and Casualty and Life and Health Insurance