Customer Care Manager - State Farm Agent Team Member

Sara Lahti - State Farm Agent; Hancock Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Retirement matching

Bonus based on performance

Paid time off

Training & development

Job summary

Sara Lahti - State Farm Agent in Hancock, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will focus on communication, organization, and coordinating customer interactions to deliver consistent service.

The role emphasizes in-office work in Hancock, with responsibilities including incident response, account updates, and collaboration with the local community to enhance customer satisfaction and retention.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities with strong attention to detail.
• Prior experience in customer service, office management, or administrative support.
• Must be able to obtain applicable state insurance licenses.
• Candidate must work in-office, Hancock, MI.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

In-office Hancock MI

Education

Experience in customer service/office admin

Job description

Benefits:

• Retirement matching
• Bonus based on performance
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Sara Lahti - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

Hancock, MI 49930

At Sara Lahti - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• The candidate must be able to work in-office, in Hancock, MI.