Community Experience & Operations Leader

Elmington; Omaha (NE); On-site; USD 55,000 - 85,000; Full time

Job summary

Bedrock Property Management is seeking a Community Director to lead day-to-day operations, oversee staff and vendors, and drive resident satisfaction. You will manage leasing performance, financial reporting, and ensure regulatory compliance across the community.

The role emphasizes customer service excellence, proactive problem-solving, and strong leadership to meet occupancy and revenue goals while maintaining a welcoming, well-run property.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be the primary representative of EPM to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
• Ensures all team members abide by federal fair housing standards and all other applicable laws.
• Mentors team and staff, inspiring them to give their best each day, while developing their professional skills.
• Provides guidance on company policies and procedures, while communicating company requirements and announcements.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.
• Ensures property maintenance and work orders are completed to resolve issues in a timely manner.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Trains and supervises onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Staff management

Vendor relations

Attention to detail

Job description

Bedrock Property Management is seeking a Community Director to lead day-to-day operations, oversee staff and vendors, and drive resident satisfaction. You will manage leasing performance, financial reporting, and ensure regulatory compliance across the community.

The role emphasizes customer service excellence, proactive problem-solving, and strong leadership to meet occupancy and revenue goals while maintaining a welcoming, well-run property.