Community Operations Director: Elevate Resident Experience

Elmington; Irving (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Bedrock Property Management in Irving, TX seeks a Community Director to lead day-to-day operations, oversee staff and vendor relations, and ensure resident satisfaction. You will drive leasing and financial performance, provide timely maintenance, and report on property metrics while modeling Bedrock's core values.

The role emphasizes exceptional service and operational excellence across the community. The position requires strong communication, organizational skills, and a customer-service

Qualifications

• Minimum 2 years of multi-family property management experience.
• Previous Community Manager or Property Manager experience preferred.
• Customer Experience focus.
• Experience leading a team to meet success through positive motivation, goal setting, and accountability.

Responsibilities

• Provides exemplary customer service to residents and proactively solves issues.
• Stewards the financial management of the community with reports.
• Ensures team compliance with federal fair housing standards and laws.
• Mentors staff, inspiring best performance and professional development.
• Guides on company policies and announcements and represents the company professionally.
• Operates on-site technology and maintains resident files with confidentiality.
• Ensures maintenance and work orders are completed promptly.
• Responds to after-hours issues to ensure resident safety and satisfaction.
• Trains and supervises onsite staff, modeling core values.
• Drives property performance through resident events and marketing.
• Performs other duties as assigned.

Skills

Communication

Organization

Customer service

Revenue goals

Staff management

Vendor relations

Attention to detail

Active listening

Goal setting

Job description

Bedrock Property Management in Irving, TX seeks a Community Director to lead day-to-day operations, oversee staff and vendor relations, and ensure resident satisfaction. You will drive leasing and financial performance, provide timely maintenance, and report on property metrics while modeling Bedrock's core values.

The role emphasizes exceptional service and operational excellence across the community. The position requires strong communication, organizational skills, and a customer-service