Community Director: Lead Teams, Delight Residents

Elmington; Urbana (IL); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Bedrock Property Management is seeking a Community Director to lead day-to-day operations, oversee property staff, manage vendor relations, and ensure resident satisfaction.

The role focuses on financial reporting, leasing performance, and meeting occupancy goals while upholding standards and policies. If you thrive in a fast-paced team and value exceptional service, this position offers growth and impact.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Be the primary representative of Bedrock Property Management to residents, vendors, and employees.

Responsabilités

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
• Ensures all team members abide by federal fair housing standards and all other applicable laws.
• Mentors team and staff, inspiring them to give their best each day, while developing their professional skills.
• Provides guidance on company policies and procedures, while communicating company requirements and announcements.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.
• Ensures property maintenance and work orders are completed to resolve issues in a timely manner.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Trains and supervises onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Connaissances

Verbal communication

Written communication

Organizational skills

Customer service

Staff management

Resident relations

Attention to detail

Active listening

Goal setting

Description du poste

Bedrock Property Management is seeking a Community Director to lead day-to-day operations, oversee property staff, manage vendor relations, and ensure resident satisfaction.

The role focuses on financial reporting, leasing performance, and meeting occupancy goals while upholding standards and policies. If you thrive in a fast-paced team and value exceptional service, this position offers growth and impact.