Community Experience Coordinator

Regus; Saint Augustine (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 Company holidays

401K with company match

Health insurance

Bonus plan

Career development

Casual attire

Job summary

IWG is seeking a Community Associate in Saint Augustine, FL to support a growing center community. You will assist customers with daily needs, set up equipment, process requests, and help organize events to drive a welcoming, efficient workspace.

You will engage customers across industries, manage inquiries, and ensure accurate billing while maintaining a tidy, professional center environment.

Qualifications

• A good communicator with the ability to build professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast-changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Greet customers and manage day-to-day inquiries to ensure smooth operations.
• Assist customers with tasks like Wi‑Fi code changes, directions, and setting up projectors.
• Ensure services are properly charged and invoices are accurate.
• Organize and communicate about center events, posters, and notices.
• Support customers with printing, invoicing, and room-related requests.
• Close the day by tidying the center and guiding groups to nearby dining options.

Skills

Communication

Customer service

Ownership

Adaptability

IT equipment

Tools

MS Office

Job description

IWG is seeking a Community Associate in Saint Augustine, FL to support a growing center community. You will assist customers with daily needs, set up equipment, process requests, and help organize events to drive a welcoming, efficient workspace.

You will engage customers across industries, manage inquiries, and ensure accurate billing while maintaining a tidy, professional center environment.