Community Experience Coordinator

Brighthaven Communities; Gresham (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Paid time off

Job summary

Avanath Capital is seeking an Assistant Community Manager to support daily operations, leasing, rent processing, and resident relations at our Oregon communities. You will help ensure timely rent collection, accurate bookkeeping, and adherence to Fair Housing standards.

The role requires strong communication, organization, and knowledge of LIHTC and tax credit programs, with proficiency in Yardi Voyager to manage property performance. Grow with a team dedicated to delivering excellent service.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Responsibilities

• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secure, confidential file for each resident.
• Answering phones, greeting walk-ins, and handling foot traffic.
• Assist with leasing job duties, including touring prospective residents.
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assist with Monthly Projection Reporting, inspect vacancies, make-ready apartments, and models.

Skills

Customer service

Communication

Bookkeeping

Landlord/tenant law

Fair Housing Laws

Organizational skills

Yardi Voyager knowledge

Professionalism

Tools

Yardi Voyager

Job description

Avanath Capital is seeking an Assistant Community Manager to support daily operations, leasing, rent processing, and resident relations at our Oregon communities. You will help ensure timely rent collection, accurate bookkeeping, and adherence to Fair Housing standards.

The role requires strong communication, organization, and knowledge of LIHTC and tax credit programs, with proficiency in Yardi Voyager to manage property performance. Grow with a team dedicated to delivering excellent service.