Community Experience Coordinator

IWG plc; Frederick (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

11 Company holidays

401K with company match

Health care for full-time team members

Bonus program

Training and development opportunities

Job summary

IWG is seeking a Community Associate for our on-site Germantown, MD center. You will assist customers with inquiries, coordinate center operations, and support events to help clients run their businesses efficiently.

You will greet visitors, manage requests, and ensure accurate billing and service setup. Strong communication, multitasking, and basic MS Office skills are required; 18+ and eligible to work in the United States preferred.

Qualifications

• 1+ years of customer service experience preferred.
• Strong communication and relationship-building abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient with MS Office and basic IT equipment.

Responsibilities

• Assist customers with day-to-day inquiries and requests.
• Set up equipment and support meetings and events in the center.
• Coordinate packages, invoices, and center operations for a smooth experience.
• Maintain a welcoming, professional environment for clients and colleagues.

Skills

Customer service

Multitasking

Communication

Problem solving

Tools

MS Office

Job description

IWG is seeking a Community Associate for our on-site Germantown, MD center. You will assist customers with inquiries, coordinate center operations, and support events to help clients run their businesses efficiently.

You will greet visitors, manage requests, and ensure accurate billing and service setup. Strong communication, multitasking, and basic MS Office skills are required; 18+ and eligible to work in the United States preferred.