Community Director: Lead & Elevate HOA Teams

Associa; Walnut Creek (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Benefits package

Job summary

Associa’s Bay Area Property Services is seeking an experienced Community Association Manager or Senior Community Manager ready to grow into a Community Director role in the Bay Area. You will lead a team of Community Managers, strengthen client relationships, and guide governance with boards and vendors.

The role emphasizes budgeting, operations, and service excellence across communities, with a strong focus on coaching, hiring, and process improvement.

Qualifications

• Bachelor's degree preferred.
• Several years of successful community association management or HOA management experience.
• Experience as a Senior Community Manager, mentor, trainer, team resource, or informal leader is highly valued.
• Demonstrated leadership capability. Prior formal Director-level experience is not required.
• Strong understanding of community association operations, budgeting, financials, client service, and board relations.
• Ability to coach others and provide constructive direction and feedback.
• Strong administrative and organizational skills.
• Excellent customer service and conflict resolution skills.

Responsibilities

• Lead, coach, and support a team of Community Managers.
• Help managers strengthen client relationships and deliver exceptional service to their boards and communities.
• Provide guidance on challenging board, homeowner, vendor, and operational situations.
• Support Community Managers with prioritization, communication, organization, budgeting, and portfolio management.
• Monitor team performance and provide ongoing feedback, coaching, and accountability.
• Help ensure contractual obligations and service expectations are consistently met.
• Support client retention and assist with resolving escalated client concerns.
• Participate in hiring, onboarding, training, and developing Community Managers.
• Support branch operations and identify opportunities to improve processes and service delivery.
• Partner with leadership on strategic planning and branch priorities.
• Support budgeting, financial management, and fiscal operations.
• Collaborate across departments to solve problems and support the communities we serve.
• Perform other duties as assigned.

Skills

Community management

Leadership

Budgeting

Board relations

Client service

Coaching/mentoring

Project management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Associa’s Bay Area Property Services is seeking an experienced Community Association Manager or Senior Community Manager ready to grow into a Community Director role in the Bay Area. You will lead a team of Community Managers, strengthen client relationships, and guide governance with boards and vendors.

The role emphasizes budgeting, operations, and service excellence across communities, with a strong focus on coaching, hiring, and process improvement.