Community Director

Associa; Walnut Creek (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Benefits package

Job summary

Associa’s Bay Area Property Services is seeking an experienced Community Association Manager or Senior Community Manager ready to grow into a Community Director role in the Bay Area. You will lead a team of Community Managers, strengthen client relationships, and guide governance with boards and vendors.

The role emphasizes budgeting, operations, and service excellence across communities, with a strong focus on coaching, hiring, and process improvement.

Qualifications

• Bachelor's degree preferred.
• Several years of successful community association management or HOA management experience.
• Experience as a Senior Community Manager, mentor, trainer, team resource, or informal leader is highly valued.
• Demonstrated leadership capability. Prior formal Director-level experience is not required.
• Strong understanding of community association operations, budgeting, financials, client service, and board relations.
• Ability to coach others and provide constructive direction and feedback.
• Strong administrative and organizational skills.
• Excellent customer service and conflict resolution skills.

Responsibilities

• Lead, coach, and support a team of Community Managers.
• Help managers strengthen client relationships and deliver exceptional service to their boards and communities.
• Provide guidance on challenging board, homeowner, vendor, and operational situations.
• Support Community Managers with prioritization, communication, organization, budgeting, and portfolio management.
• Monitor team performance and provide ongoing feedback, coaching, and accountability.
• Help ensure contractual obligations and service expectations are consistently met.
• Support client retention and assist with resolving escalated client concerns.
• Participate in hiring, onboarding, training, and developing Community Managers.
• Support branch operations and identify opportunities to improve processes and service delivery.
• Partner with leadership on strategic planning and branch priorities.
• Support budgeting, financial management, and fiscal operations.
• Collaborate across departments to solve problems and support the communities we serve.
• Perform other duties as assigned.

Skills

Community management

Leadership

Budgeting

Board relations

Client service

Coaching/mentoring

Project management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Ready to take the next step in your community association management career?

Bay Area Property Services, an Associa company, is looking for an experienced Community Association Manager or Senior Community Manager who is ready to grow into a Community Director role.

You may already be the person others turn to for guidance. You know how to work with boards, manage competing priorities, navigate difficult conversations, understand the financial side of community management, and keep clients moving forward. This opportunity allows you to take that experience beyond your own portfolio and use it to lead, coach, and develop a team of Community Managers.

Compensation

$100,000 - $110,000 annually, direct experience highly considered.

Sign-on bonus $2,500

Employment Type

Full Time

Work Location

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401(k), disability insurance, wellness resources, development opportunities, and more.

How will you make an impact?

As Community Director, you will:

• Lead, coach, and support a team of Community Managers.
• Help managers strengthen client relationships and deliver exceptional service to their boards and communities.
• Provide guidance on challenging board, homeowner, vendor, and operational situations.
• Support Community Managers with prioritization, communication, organization, budgeting, and portfolio management.
• Monitor team performance and provide ongoing feedback, coaching, and accountability.
• Help ensure contractual obligations and service expectations are consistently met.
• Support client retention and assist with resolving escalated client concerns.
• Participate in hiring, onboarding, training, and developing Community Managers.
• Support branch operations and identify opportunities to improve processes and service delivery.
• Partner with leadership on strategic planning and branch priorities.
• Support budgeting, financial management, and fiscal operations.
• Collaborate across departments to solve problems and support the communities we serve.
• Perform other duties as assigned.

Requirements

• Bachelor's degree preferred.
• Several years of successful community association management or HOA management experience.
• Demonstrated success managing a complex portfolio of communities and board relationships.
• Experience as a Senior Community Manager, mentor, trainer, team resource, or informal leader is highly valued.
• Demonstrated leadership capability. Prior formal Director-level experience is not required.
• Strong understanding of community association operations, budgeting, financials, client service, and board relations.
• Ability to coach others and provide constructive direction and feedback.
• Strong administrative and organizational skills.
• Excellent customer service and conflict resolution skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to prioritize competing responsibilities, manage time effectively, and meet deadlines.
• Ability to communicate professionally and effectively by phone, email, virtually, and in person.
• Ability to work effectively both independently and collaboratively.

We are an equal opportunity employer. Qualified applicants will be considered for employment without regard to legally protected characteristics.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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