Community Connect Program Lead - Remote (30% Travel)

Axon; Seattle (WA); On-site; USD 78,000 - 125,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Office snacks

Job summary

Axon is seeking a Program Manager for Community Connect to lead operational health and scalable execution across Axon’s U.S. customer base and growing international footprint.

You will establish the operating discipline, maintain program visibility, and coordinate cross-functional teams to deliver consistent agency outcomes with privacy and customer experience in mind. The role requires CJIS background clearance, collaboration with Product, Engineering, Support, Sales, and Finance, and a focus

Qualifications

• 2+ years supporting customer-facing technical deployments
• Experience with remote hardware configuration, activation, troubleshooting, and field deployment coordination
• Bachelor’s degree or equivalent practical experience in a related field

Responsibilities

• Partner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reporting that support consistent program delivery.
• Maintain visibility into overall program performance, project status, delivery milestones, dependencies, and customer-impacting risks.
• Coordinate with Product, Engineering, Support, Sales, Finance, and other internal teams to remove delivery blockers, manage escalations, and improve the customer experience.
• Support work-order management and closure activities, including quality checks, documentation, and internal handoffs.
• Serve as a technical resource for deployment planning, hardware readiness, network connectivity, configuration, and integration requirements.

Skills

Program management

Project management

Operations

Information technology

Professional services

Education

Bachelor’s degree

Tools

Salesforce

Smartsheet

Jira

Microsoft Office

Google Workspace

Job description

Axon is seeking a Program Manager for Community Connect to lead operational health and scalable execution across Axon’s U.S. customer base and growing international footprint.

You will establish the operating discipline, maintain program visibility, and coordinate cross-functional teams to deliver consistent agency outcomes with privacy and customer experience in mind. The role requires CJIS background clearance, collaboration with Product, Engineering, Support, Sales, and Finance, and a focus