Community Concierge & Resident Experience

Priority Dispatch Corp.; Germantown (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Vitality in Germantown, TN seeks a friendly Concierge to welcome residents and guests, answer inquiries, and support daily reception activities. You will handle calls, basic payments, and mail, while ensuring a calm, professional environment for residents and families.

The role requires clear English communication,18+ years old, and reliable multitasking across administrative and customer-service duties in a senior-living setting.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Ability to communicate effectively in English, both verbally and in writing.
• Comfort greeting visitors and assisting residents and family members.

Responsibilities

• Greet visitors warmly and direct them to appropriate staff.
• Answer telephone calls and relay messages or direct to the right person.
• Maintain the reception desk and perform routine administrative duties.
• Respond to residents’ and families’ questions and concerns with professionalism.
• Monitor call and exit systems and respond to emergencies calmly.
• Process payments for community purchases and assist with mail distribution.
• Assist in onboarding and training tasks as needed and support marketing efforts.
• Enter resident information into the community contact system and prepare move-in materials.

Skills

Customer service

Communication

English proficiency

Multitasking

Education

High School Diploma or GED

Job description

Vitality in Germantown, TN seeks a friendly Concierge to welcome residents and guests, answer inquiries, and support daily reception activities. You will handle calls, basic payments, and mail, while ensuring a calm, professional environment for residents and families.

The role requires clear English communication,18+ years old, and reliable multitasking across administrative and customer-service duties in a senior-living setting.