Resident Experience Concierge

Priority Dispatch Corp.; Woodbridge (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Vitality is seeking a friendly Concierge to join our community team. You will manage the reception desk, greet visitors, answer calls, process payments, and organize mail while coordinating with leadership on resident needs.

In this role you will perform marketing duties, conduct tours for prospective residents, enter data into the community system, and support daily operations. A patient, tactful approach and strong English communication are essential.

Qualifications

• Must be at least 18 years old.
• Highschool diploma or GED is required.
• Ability to speak effectively before groups of customers or team members.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Basic level of skill and ability to follow written or verbal instructions.
• Basic technical skills for repetitive, well-defined duties.
• Knowledge of the organization to answer basic questions.
• Patience, tact, cheerful disposition and enthusiasm in interactions with residents and families.
• Meets state health-related requirements.
• Desire to work with older adults and their families.
• Excellent organizational and multi-tasking abilities.
• Working knowledge of basic accounting terminology and processes.

Responsibilities

• Maintain basic knowledge of computer software and internet platforms with typing skills.
• Manage reception desk continuously during assigned period and perform administrative duties.
• Graciously greet all visitors and assist them as necessary.
• Respond to residents' and family members' questions and concerns and share information with management.
• Respond to emergency situations in a calm, professional manner.
• Maintain Resident and Guest Register.
• Promptly answer the telephone and relay messages.
• Process payments for Community purchases.
• Organize incoming mail and distribute to appropriate person.
• Assist in telephone inquiries and obtain information from inquiries.
• Monitor resident call system and ensure staff response.
• Monitor exit alarm system and ensure staff response.
• Perform simple maintenance of office equipment.
• Compile move-in packets and perform marketing duties such as tours for prospective residents.
• Enter current and prospective resident information into the community contact system.
• Code and submit accounts payable invoices and daily deposits in absence of the Business Office Director.
• Respect dignity and confidentiality standards and promote resident rights.
• Attend onboarding and training sessions and participate in team meetings.
• Adhere to company policies and perform other duties as assigned.

Skills

Typing skills

Customer service

English communication

Attention to detail

Team communication

Education

High school diploma or GED

Tools

Basic computer software

Internet platforms

Job description

Vitality is seeking a friendly Concierge to join our community team. You will manage the reception desk, greet visitors, answer calls, process payments, and organize mail while coordinating with leadership on resident needs.

In this role you will perform marketing duties, conduct tours for prospective residents, enter data into the community system, and support daily operations. A patient, tactful approach and strong English communication are essential.