Resident Experience Concierge

Priority Dispatch Corp.; Norfolk (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Vitality is seeking a Concierge to deliver a welcoming and efficient front-desk experience for residents and visitors in our Norfolk community. You will greet guests, answer questions, process payments, and coordinate with the Executive Director and Business Office Director as needed.

The role requires clear English communication, basic computer skills, and the ability to multitask in a fast-paced environment while maintaining resident confidentiality and a positive demeanor.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED completed.
• Ability to communicate effectively in English, verbally and in writing.
• Patience, tact and a cheerful disposition for resident interactions.

Responsibilities

• Maintain reception desk coverage during assigned periods and greet visitors.
• Answer calls, relay messages, and assist residents and families with inquiries.
• Process payments for community purchases and manage mail distribution.
• Assist in marketing duties and tours for prospective residents.
• Monitor call system and respond promptly to emergencies in a calm manner.

Skills

Verbal comms

Written comms

Org skills

Multi-tasking

Customer service

Patience

Education

High school diploma or GED

Job description

Vitality is seeking a Concierge to deliver a welcoming and efficient front-desk experience for residents and visitors in our Norfolk community. You will greet guests, answer questions, process payments, and coordinate with the Executive Director and Business Office Director as needed.

The role requires clear English communication, basic computer skills, and the ability to multitask in a fast-paced environment while maintaining resident confidentiality and a positive demeanor.