Community Concierge: Member Experience Champion

Ymcachicago; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Health, dental, and vision insurance

Generous PTO and paid holidays

403(b) plan

Continuous learning opportunities

Diversity, equity, and inclusion

Discounts on programs

Employee assistance programs

Company-sponsored events

Job summary

South Side YMCA, Chicago, is hiring a Community Concierge to turn a passion for customer service into a career. The YMCA of Metropolitan Chicago aims to create lasting positive change through health, education, and community programs, with a welcoming environment that supports growth.

The Community Concierge will greet members, handle inquiries, process transactions, keep spaces tidy, and drive member engagement with tours and memberships.

Qualifications

• At least 18 years of age.
• Earned high school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays.
• Top-notch verbal, written, and interpersonal communication skills.
• Willingness to complete YMCA training and certifications within timeframes.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to keep spaces clean
• Anticipate needs and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours and sell memberships

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

South Side YMCA, Chicago, is hiring a Community Concierge to turn a passion for customer service into a career. The YMCA of Metropolitan Chicago aims to create lasting positive change through health, education, and community programs, with a welcoming environment that supports growth.

The Community Concierge will greet members, handle inquiries, process transactions, keep spaces tidy, and drive member engagement with tours and memberships.