Community Concierge

YMCA of Metropolitan Chicago; Chicago (IL); On-site; USD 18,866 - 26,870; Part time

Benefits offered by this job

Competitive salaries

Comprehensive health, dental, and vision insurance

Generous PTO and paid holidays

403(b) plan with company contributions

Continuous learning opportunities

Supportive work environment

Discounts on programs and events

Job summary

A community-focused organization in Chicago is seeking a Community Concierge to engage with guests and provide solutions. The role requires at least a high school diploma, bilingual skills in English/Spanish, and excellent communication abilities. Responsibilities include greeting community members, managing transactions, and ensuring a welcoming environment. The organization offers competitive pay and numerous benefits including health insurance and generous PTO, valuing diversity and inclusion.

Qualifications

• At least 18 years of age.
• Ability to work flexible hours, weekends, and/or holidays as needed.
• Willingness to complete all mandatory YMCA training and certifications.

Responsibilities

• Greet community members and guests, making them feel welcome.
• Answer phones and email inquiries.
• Manage customer transactions efficiently.

Skills

Bilingual in English/Spanish

Verbal communication skills

Interpersonal communication skills

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!

Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Pay is $16.60 per hour and opportunities to grow within the organization.

Benefits

Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.
  
  

Scope and Responsibility

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individual's needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours responsive to the needs of prospective customers; sell memberships
  
  

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Bilingual in English/Spanish
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.
  
  

Child Abuse Prevention - Supports the YMCA’s commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required