Community Concierge

YMCA of Metropolitan Chicago; Naperville (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive salaries reflecting your技能

Health, dental, and vision insurance

Wellness programs, mental health and a

Family gym membership

PTO and paid holidays

403(b) plan after 2 years

Continuous learning opportunities

Diversity, equity, and inclusion

Discounts on programs and events

Job summary

The YMCA of Metropolitan Chicago in Naperville is seeking a Community Concierge to greet members, answer inquiries, and help guests discover opportunities within our programs and services. You will actively interact with community members, provide solutions, and support them in engaging with the Y.

Pay is $17.05 per hour with opportunities to grow within the organization. Benefits include health/dental/vision insurance, PTO, holidays, a 403(b) plan after 2 years, and ongoing training to foster a

Qualifications

• Must be at least 18 years of age.
• Willingness to complete YMCA training and certifications within the required timeframe.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phones and email inquiries.
• Actively manage customer transactions.
• Support facility operations with Community Hub leadership to keep spaces clean.
• Anticipate individuals' needs and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock as needed.
• Ensure front desk operations run smoothly and efficiently.
• Conduct hub tours and promote memberships.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!
Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.
Pay is $17.05 per hour and opportunities to grow within the organization
Benefits

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

Scope and Responsibility

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individual's needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours responsive to the needs of prospective customers; sell memberships

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.

Child Abuse Prevention - Supports the YMCA’s commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required