Community Concierge

Ymcachicago; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Health, dental, and vision insurance

Generous PTO and paid holidays

403(b) plan

Continuous learning opportunities

Diversity, equity, and inclusion

Discounts on programs

Employee assistance programs

Company-sponsored events

Job summary

South Side YMCA, Chicago, is hiring a Community Concierge to turn a passion for customer service into a career. The YMCA of Metropolitan Chicago aims to create lasting positive change through health, education, and community programs, with a welcoming environment that supports growth.

The Community Concierge will greet members, handle inquiries, process transactions, keep spaces tidy, and drive member engagement with tours and memberships.

Qualifications

• At least 18 years of age.
• Earned high school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays.
• Top-notch verbal, written, and interpersonal communication skills.
• Willingness to complete YMCA training and certifications within timeframes.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to keep spaces clean
• Anticipate needs and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours and sell memberships

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

South Side YMCA is hiring a Community Concierge team who want to turn their passion for customer service into a career.

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!

Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Pay is $17.05 per hour and opportunities to grow within the organization

Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:

• Competitive salariesreflecting your skills and experience.
• Comprehensive health, dental, and vision insurancefor eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTOand paid holidays, with flexible work hours for work-life balance.
• 403(b) planwith company contributions for eligible employees after 2 years of service.
• Continuous learning opportunitiesthrough workshops and training programs.
• Supportive work environmentvaluing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

Scope and Responsibility

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individual's needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours responsive to the needs of prospective customers; sell memberships

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.

Child Abuse Prevention- Supports the YMCA’s commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as required

Qualifications

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Self-Starter

Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.