Community Concierge & Front Desk Specialist

IWG plc; Madison, Northern (WI, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 company holidays

401K with company match

Health benefits for full-time staff

Bonus program

Career development

Job summary

IWG plc is seeking a friendly Community Associate to support customers at our Madison center. You’ll handle everyday inquiries, greet visitors, set up meeting rooms, and assist with printing, mail, and billing tasks while keeping the center welcoming.

You’ll coordinate with the City Manager and other team members to ensure smooth operations, accurate invoicing, and a great guest experience as we help businesses thrive in a flexible workspace environment.

Qualifications

• Customer service experience is preferred.
• Ability to manage multiple tasks and empathize with customers.
• Proficient with MS Office and basic IT equipment.

Responsibilities

• Assist customers in-store, answer questions, and route inquiries.
• Help manage center operations and coordinate with vendors.
• Set up meeting spaces and projectors, and assist with print jobs.
• Process invoices and ensure accurate service charges.

Skills

Customer service

Communication

Tools

MS Office

Job description

IWG plc is seeking a friendly Community Associate to support customers at our Madison center. You’ll handle everyday inquiries, greet visitors, set up meeting rooms, and assist with printing, mail, and billing tasks while keeping the center welcoming.

You’ll coordinate with the City Manager and other team members to ensure smooth operations, accurate invoicing, and a great guest experience as we help businesses thrive in a flexible workspace environment.