Community Concierge & Events Liaison

Regus Management Group, LLC; Staten Island Junction (NJ); On-site; USD 58,884,000 - 67,530,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 Company holidays

401K

Health care

Bonus plan

Career development

Professional workplace

Job summary

IWG's Cranford center seeks a Community Associate to support members and deliver friendly, efficient service in a dynamic workspace. You will handle admin tasks, inquiries, and center operations, helping customers focus on their business goals.

You’ll greet visitors, assist with Wi-Fi, packages, AV setup, and invoicing, coordinate events, and keep the center organized. MS Office proficiency and strong communication are essential.

Qualifications

• 1+ year of customer service experience.
• Strong communication and listening skills.
• Able to multitask and prioritize in a fast-paced environment.
• Proficient with MS Office and basic IT equipment.

Responsibilities

• Assist customers with daily center services and inquiries.
• Coordinate bookings, directions, and AV setup in meeting rooms.
• Process charges and invoice services for customers.
• Open service tickets and follow up on requests.

Skills

Customer service

Communication

MS Office

Problem solving

Job description

IWG's Cranford center seeks a Community Associate to support members and deliver friendly, efficient service in a dynamic workspace. You will handle admin tasks, inquiries, and center operations, helping customers focus on their business goals.

You’ll greet visitors, assist with Wi-Fi, packages, AV setup, and invoicing, coordinate events, and keep the center organized. MS Office proficiency and strong communication are essential.