Community Concierge

Ymca-of-Metropolitan-Chicag; Hawthorn Woods (IL); On-site; USD 18,000 - 25,000; Part time

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge to warmly greet members, handle inquiries by phone and email, and process customer transactions. You will support daily facility operations with leadership to ensure spaces are clean and welcoming while anticipating guests' needs to deliver an exceptional experience.

Strong communication skills, flexibility to work various shifts including weekends/holidays, and bilingual English/Spanish ability are highly valued for this role.

Qualifications

• At least 18 years of age.
• High school diploma or GED completed.
• Ability to work flexible hours, including weekends and holidays.
• Excellent verbal, written, and interpersonal communication.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations with Hub leadership to keep spaces clean.
• Anticipate needs to deliver an exceptional customer experience.
• Maintain inventory of supplies and order stock as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

Position DescriptionCommunity Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.Essential Job Requirements & Duties:Greet community members and guests and make them feel welcome and engagedAnswer phone and email inquiriesActively manage customer transactionsSupport facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all timesAnticipate individuals needs in order to accommodate them and provide an exceptional customer experienceMaintain inventory of supplies and order new stock, as neededOther duties as assignedChild Abuse PreventionSupports the YMCA's commitment to child abuse prevention by:Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as requiredCommitment to InclusionSupports the YMCA's commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.Minimum and Preferred Requirements — Knowledge, Skills and AbilitiesAt least 18 years of ageEarned high school degree or GEDAbility to work flexible hours, weekends, and/or holidays, as neededTop-notch verbal, written, and interpersonal communication skillsBilingual, English/Spanish highly preferred