Community Concierge

Ymca-of-Metropolitan-Chicag; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

YMCA of Metropolitan Chicago is seeking a Community Concierge to greet visitors, answer inquiries, and support operations at our community hub. You will engage with members, manage transactions, and help create a welcoming, safe environment.

The role requires strong communication, flexibility in hours, and a customer-focused mindset. Bilingual English/Spanish is highly preferred to serve diverse members and contribute to an inclusive experience.

Qualifications

• At least 18 years of age.
• Earned high school degree or GED.
• Ability to work flexible hours, weekends, and/or holidays, as needed.
• Top-notch verbal, written, and interpersonal communication skills.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations by partnering with local Community Hub leadership to ensure spaces are clean at all times.
• Anticipate individuals' needs to provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual

Education

High School Diploma or GED

Job description

Position DescriptionCommunity Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.Essential Job Requirements & Duties:Greet community members and guests and make them feel welcome and engagedAnswer phone and email inquiriesActively manage customer transactionsSupport facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all timesAnticipate individuals needs in order to accommodate them and provide an exceptional customer experienceMaintain inventory of supplies and order new stock, as neededOther duties as assignedChild Abuse PreventionSupports the YMCA's commitment to child abuse prevention by:Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as requiredCommitment to InclusionSupports the YMCA's commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.Minimum and Preferred Requirements — Knowledge, Skills and AbilitiesAt least 18 years of ageEarned high school degree or GEDAbility to work flexible hours, weekends, and/or holidays, as neededTop-notch verbal, written, and interpersonal communication skillsBilingual, English/Spanish highly preferred