Community & Center Operations Lead

IWG plc; Houston (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care for full-time team members

Quarterly bonus plan

Job summary

IWG plc in Houston looks for a Community Associate to help customers in the center with daily tasks and support needs, enabling them to focus on their business. You will handle a variety of in-center duties and maintain a welcoming environment for clients.

In this role you’ll engage with customers, manage front-desk tasks, assist with wifi codes, printing and room setups, and collaborate on events while delivering friendly, efficient service.

Qualifications

• Customer service experience preferred with strong communication skills.
• Ability to manage multiple tasks and prioritize.
• Proactive, enthusiastic, and adaptable to change.
• Proficient in MS Office and basic IT equipment.
• Legally eligible to work in the United States and 18 years or older.

Responsibilities

• Manage customer inquiries and administrative needs in the center.
• Assist customers with services like WiFi codes, directions, and meeting room setup.
• Coordinate with Community Manager on events and postings.
• Ensure accurate invoicing and service portal ticketing.
• Maintain center tidiness and assist with onboarding new customers.

Skills

Good communicator

Customer service experience

Ownership mindset

Problem solving

Positive attitude

Adaptable

MS Office

Work eligibility (18+)

Job description

IWG plc in Houston looks for a Community Associate to help customers in the center with daily tasks and support needs, enabling them to focus on their business. You will handle a variety of in-center duties and maintain a welcoming environment for clients.

In this role you’ll engage with customers, manage front-desk tasks, assist with wifi codes, printing and room setups, and collaborate on events while delivering friendly, efficient service.