Community Experience Coordinator

IWG plc; McAllen (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 Company Holidays

401K with match

Health care

Bonus program

Training opportunities

Casual attire

Job summary

IWG plc in McAllen, Texas is seeking a Community Associate to deliver exceptional customer service and manage day-to-day operations of the center. You will work with clients across industries to handle inquiries, set up equipment, process invoices, and connect customers with the right resources to keep their businesses moving.

You’ll join a team that values flexible, client-focused support, clear communication, and the ability to juggle multiple tasks.

Qualifications

• Customer-focused approach with strong communication and relationship-building skills.
• Ability to manage multiple tasks while delivering excellent service.
• Comfort with basic IT equipment and MS Office applications.

Responsibilities

• Greet customers and assist with requests to ensure smooth center operations.
• Handle inquiries about WiFi, deliveries, room directions, and equipment setup.
• Process invoices and ensure services are correctly charged for accurate billing.
• Assist with event setup, notices, and networking activities within the center.
• Contribute to a tidy, welcoming environment and quickly resolve issues.

Skills

Customer service

Communication

Multitasking

Tools

MS Office

Job description

IWG plc in McAllen, Texas is seeking a Community Associate to deliver exceptional customer service and manage day-to-day operations of the center. You will work with clients across industries to handle inquiries, set up equipment, process invoices, and connect customers with the right resources to keep their businesses moving.

You’ll join a team that values flexible, client-focused support, clear communication, and the ability to juggle multiple tasks.