Community Center Associate — Onsite Customer & Events

IWG plc; New Brunswick (NJ); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

Company holidays

401K with match

Health care

Job summary

IWG plc is seeking a Community Associate to support customers at our New Brunswick center. You will help create and manage a vibrant community within the space, handling administrative tasks and ensuring a smooth experience for members and visitors.

You will respond to inquiries, assist with services, manage deliveries and invoices, and coordinate local events. The role emphasizes strong communication, multitasking, and a welcoming customer service attitude to promote a productive work

Qualifications

• At least 1 year of customer service experience.
• Ability to build strong professional relationships and empathize with customer needs.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Create and maintain a community within the center, handling administrative and support needs for customers.
• Answer customer inquiries, assist with services (Wi‑Fi, packages, directions, meetings, projector setup) and ensure accurate invoicing.
• Coordinate and communicate networking events and postings to attract prospective members to join the IWG community.

Skills

Customer service

Communication

Problem solving

Tools

MS Office

Job description

IWG plc is seeking a Community Associate to support customers at our New Brunswick center. You will help create and manage a vibrant community within the space, handling administrative tasks and ensuring a smooth experience for members and visitors.

You will respond to inquiries, assist with services, manage deliveries and invoices, and coordinate local events. The role emphasizes strong communication, multitasking, and a welcoming customer service attitude to promote a productive work