Community Center Associate - Guest Services & Events

IWG plc; Georgetown (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Work life balance

Paid time off (PTO)

Company holidays

401K with company match

Health care for full-time staff

Job summary

IWG is seeking a Community Associate for an on-site role at our Georgetown, TX center. You will welcome customers, handle requests, and ensure smooth daily operations to help members run their business.

You’ll coordinate center activities, manage inquiries about Wi-Fi, packages, meeting rooms, and invoicing, and collaborate with the City Manager to plan events and keep spaces organized. Excellent customer service and MS Office skills required.

Qualifications

• 1+ years of customer service experience preferred.
• Ability to own and resolve problems.
• Positive, enthusiastic, adaptable in fast-changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Assist customers with inquiries about Wi-Fi, packages, directions, and meeting room setup.
• Ensure services are properly charged and invoices accurate.
• Coordinate center activities and plan events with the City Manager.
• Maintain a welcoming, organized center environment and support customers throughout the day.

Skills

Customer service

Communication

MS Office

Problem solving

Multitasking

Tools

Basic IT equipment

Job description

IWG is seeking a Community Associate for an on-site role at our Georgetown, TX center. You will welcome customers, handle requests, and ensure smooth daily operations to help members run their business.

You’ll coordinate center activities, manage inquiries about Wi-Fi, packages, meeting rooms, and invoicing, and collaborate with the City Manager to plan events and keep spaces organized. Excellent customer service and MS Office skills required.