Community Case Manager – Housing & Recovery

ICL; New York (NY); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (403b)

Paid time off

Wellness programs

Tuition assistance

Commuter benefits

Pet insurance

Job summary

ICL is seeking a Case Manager for Supported Housing. The role supports individuals in independent apartments in the community, coordinating access to medical, psychosocial, financial, vocational, and other essential services, with crisis intervention as needed.

Under supervision of the Program Director, you will travel to client residences, conduct assessments, maintain case records, provide counseling, and connect clients to community supports, educational opportunities, and disability

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field.
• Bachelor's degree plus two (2) years of direct services experience; OR Bachelor's degree with a one-year practicum (e.g., BSW) and one (1) year of relevant experience.

Responsibilities

• Travel to/visit consumers’ residences to provide supportive services on a schedule established by the program.
• Counsel consumers individually or in groups to meet service needs and goals.
• Secure and evaluate information related to medical, psychological, and social factors; complete and maintain assessments, service plans, treatment records, and documentation (including quarterly reviews).
• Maintain accurate, up-to-date case records and measurable service plans in compliance with regulatory standards and culturally responsive practices.
• Provide supportive counseling (individual and group) and utilize evidence-based approaches such as cognitive-behavioral techniques.
• Obtain, develop, and communicate resource information and connect consumers to appropriate community supports.
• Facilitate individualized services aligned with recovery and discharge planning goals.
• Educate consumers on available services, recreational activities, and daily living skills, including socialization and conflict resolution.
• Perform crisis assessments and provide verbal and non-verbal crisis intervention as needed.
• Refer consumers to appropriate community providers and accompany them to appointments.
• Participate in on-call responsibilities, if assigned.
• Report serious incidents immediately; complete incident documentation and follow agency policies.
• Plan and coordinate social and recreational activities.
• Conduct regular inspections of consumer residences to ensure safety and cleanliness.
• Maintain staff communication logs and documentation.
• Execute emergency response protocols and provide first aid/CPR if necessary.
• Attend meetings, supervision, and trainings.
• Advocate on behalf of consumers internally and externally.
• Assist consumers in accessing vocational training, employment, and education opportunities.
• Perform other job-related duties as assigned

Skills

Case management

Crisis intervention

Communication skills

Field-based services

Education

Bachelor's degree in Social Work / Human Services

Bachelor's degree with practicum (e.g., BSW)

Job description

ICL is seeking a Case Manager for Supported Housing. The role supports individuals in independent apartments in the community, coordinating access to medical, psychosocial, financial, vocational, and other essential services, with crisis intervention as needed.

Under supervision of the Program Director, you will travel to client residences, conduct assessments, maintain case records, provide counseling, and connect clients to community supports, educational opportunities, and disability