Community Case Manager - Housing & Recovery Support

ICL; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Retirement plan 403(b) with employer

Paid time off

Wellness programs

Education leave and tuition assistance

Commuter benefits

Job summary

ICL in New York is seeking a Case Manager – Supported Housing to join a team that assists adults with mental disabilities in independent community housing. You will travel to client residences and deliver crisis intervention and field-based services.

Under supervision, you will coordinate medical, psychosocial, financial and social supports, maintain up-to-date records, and advocate for clients while developing service plans and participating in trainings.

Qualifications

• Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience.
• Bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.
• Associate's degree plus 3 years above experience.

Responsibilities

• Travel to/visit consumers’ residences to provide supportive services on a schedule established by the program.
• Counsel consumers individually or in groups to meet service needs and goals.
• Secure and evaluate information related to medical, psychological, and social factors; complete and maintain assessments, service plans, treatment records, and documentation.
• Maintain accurate, up-to-date case records and measurable service plans in compliance with regulatory standards and culturally responsive practices.
• Provide supportive counseling (individual and group) and utilize evidence-based approaches such as cognitive-behavioral techniques.
• Obtain, develop, and communicate resource information and connect consumers to appropriate community supports.
• Facilitate individualized services aligned with recovery and discharge planning goals.
• Educate consumers on available services, recreational activities, and daily living skills, including socialization and conflict resolution.
• Perform crisis assessments and provide verbal and non-verbal crisis intervention as needed.
• Refer consumers to appropriate community providers and accompany them to appointments.
• Participate in on-call responsibilities, if assigned.
• Report serious incidents immediately; complete incident documentation and follow agency policies.
• Plan and coordinate social and recreational activities.
• Conduct regular inspections of consumer residences to ensure safety and cleanliness.
• Maintain staff communication logs and documentation.
• Execute emergency response protocols and provide first aid/CPR if necessary.
• Attend meetings, supervision, and trainings.
• Advocate on behalf of consumers internally and externally.
• Assist consumers in accessing vocational training, employment, and education opportunities.

Skills

Direct services

Crisis intervention

Field-based service

Case management

Client advocacy

Education

Bachelor's degree with practicum

Associate's degree with experience

Job description

ICL in New York is seeking a Case Manager – Supported Housing to join a team that assists adults with mental disabilities in independent community housing. You will travel to client residences and deliver crisis intervention and field-based services.

Under supervision, you will coordinate medical, psychosocial, financial and social supports, maintain up-to-date records, and advocate for clients while developing service plans and participating in trainings.