Community Banking Guide & Café Connector

Capital One; Los Angeles (CA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Education Assistance

401(k) Matching

Parental Leave

Mental Health Support

Care Benefits

Custom Beverage

Many More

Job summary

Capital One in Canoga Park, CA is seeking a Café Ambassador who guides guests through our digital tools while staying focused on human connection. You’ll move throughout the Café, bridging the gap between technology and service and acting as the face of our mission to change banking for good.

This role emphasizes customer care over sales, supports local events to promote financial health, and requires flexible hours, including nights and weekends.

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• Associate's degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Responsibilities

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won't be serving coffee!)
• Serve as a Brand Advocate: You'll share the value of Capital One's products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressed tactics. Your success is measured by the quality of the connection, not a quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health. You'll act as a brand steward, working within the framework of Capital One's established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.
• Advocate & Problem-Solve: You'll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers, we'll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You'll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Stay Agile & Engaged: This isn’t a traditional "behind-the-desk" banking role. You'll be on the move and active throughout the day, moving through the Café to connect with the community and support the flow of the guest experience.

Skills

Retail experience

Customer service

Communication skills

G-Suite proficiency

Written and verbal communication

Education

High School Diploma/GED

Associate's degree

Tools

G-Suite

Job description

Capital One in Canoga Park, CA is seeking a Café Ambassador who guides guests through our digital tools while staying focused on human connection. You’ll move throughout the Café, bridging the gap between technology and service and acting as the face of our mission to change banking for good.

This role emphasizes customer care over sales, supports local events to promote financial health, and requires flexible hours, including nights and weekends.