Café Ambassador: Digital Banking Guide & Community Host

Capital One Group; Walnut Creek (CA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Education assistance

Health and wellness resources

401(k) matching up to 7.5%

Paid Time Off

Job summary

Capital One’s Café Ambassadors in Walnut Creek blend community warmth with digital banking guidance. You’ll be the face of our mission to change banking for good, guiding guests through mobile tools and local events within a vibrant, modern community hub.

This full‑time role emphasizes service, teamwork, and adaptability, with a flexible schedule and opportunities to grow. Join a team that values care, inclusion, and impact.

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• Prefer Associate’s degree and strong communication skills

Responsibilities

• Be a Natural Connector: engage with guests in a high‑energy environment.
• Serve as a Brand Advocate: share the value of Capital One’s products through conversation, not sales.
• Simplify the Complex: guide customers through our digital ecosystem and mobile tools.
• Facilitate Purposeful Impact: host events that promote financial health and community partnerships.
• Advocate & Problem‑Solve: support customers, handle escalations with proper compliance.
• Act as a Culture Carrier: foster an inclusive, welcoming environment.
• Stay Agile & Engaged: move through the Café to connect with the community throughout the day.

Skills

Customer service

Retail experience

Communication skills

Education

High School Diploma or GED

Associate’s degree

Tools

G Suite

Job description

Capital One’s Café Ambassadors in Walnut Creek blend community warmth with digital banking guidance. You’ll be the face of our mission to change banking for good, guiding guests through mobile tools and local events within a vibrant, modern community hub.

This full‑time role emphasizes service, teamwork, and adaptability, with a flexible schedule and opportunities to grow. Join a team that values care, inclusion, and impact.