Community Banking Guide & Café Advocate

Capital One Group; Boulder (CO); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision

Flexible Spending Accounts

401(k) match up to 7.5%

Paid Time Off

Education Assistance

Parental Leave

Mental Health support

Back-up Child/Elder Care

Custom Threads beverage

Job summary

Capital One in Boulder, CO seeks a Café Ambassador to be the face of our mission, moving through the Café to connect guests with digital banking tools and community programs.

You will build relationships, host local events, and guide customers in using Capital One services, while staying compliant and customer-focused. This role emphasizes human connections over sales quotas and invites ongoing growth within a vibrant community hub.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year in retail, sales, or customer service.
• Willingness to work flexible schedule including nights and weekends.

Responsibilities

• Engage guests in a high-energy environment to build community.
• Advocate Capital One products through authentic conversations.
• Guide customers through digital tools and mobile banking.
• Host local events promoting financial health and partnerships.
• Resolve customer issues with compliant, respectful service.

Skills

Customer service

Communication

Flexibility

Education

High School Diploma / GED

Associate’s degree (preferred)

Tools

G-Suite

Job description

Capital One in Boulder, CO seeks a Café Ambassador to be the face of our mission, moving through the Café to connect guests with digital banking tools and community programs.

You will build relationships, host local events, and guide customers in using Capital One services, while staying compliant and customer-focused. This role emphasizes human connections over sales quotas and invites ongoing growth within a vibrant community hub.