Community Association Manager - Lead & Elevate Communities

FirstService Residential; Charlotte (NC); On-site; USD 65,000 - 80,000; Full time

Job summary

FirstService Residential is seeking a seasoned Community Association Manager to lead and oversee all operations for a homeowner association. You will partner with the Board to set goals, manage staff, and ensure legal compliance, financial oversight, and service delivery aligned with the community’s mission.

The role requires strong leadership, budgeting, and stakeholder management to ensure high-quality community services and effective governance.

Qualifications

• Bachelor's degree in business or related field and 3 years’ experience in Property Operations, Hospitality or Construction.
• At least 7 years of successful community management experience with 4 years leading a staff.
• Driver’s License and State Mandated Vehicle Insurance.
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

Responsibilities

• Provide leadership in developing short- and long-range plans; lead annual goal setting.
• Oversee organization structure and function; advise Board on changes.
• Partner with public, private and volunteer organizations to provide community services.
• Recruit, hire, train and supervise all community staff as per management plan.

Skills

Leadership

Budgeting

Staff management

Communication

Education

Bachelor's degree in business or related field

3+ years in Property Operations, Hospitality or Construction

CPM/PCAM/ARM designation desired

Job description

FirstService Residential is seeking a seasoned Community Association Manager to lead and oversee all operations for a homeowner association. You will partner with the Board to set goals, manage staff, and ensure legal compliance, financial oversight, and service delivery aligned with the community’s mission.

The role requires strong leadership, budgeting, and stakeholder management to ensure high-quality community services and effective governance.